The Health and Disability Commissioner is an independent agency set up to :
- promote and protect the rights of consumers who use health and disability services;
- help resolve problems between consumers and providers of health and disability services; and
- improve the quality of health care and disability services.
- If you want to check or contact te HDC please click on website in column on the right.
The code of Health and Disability Services Consumers' Rights applies to all health and disability services in New Zealand.
The code gives rights to all consumers, and places obligations on people and organisations providing services.
It covers a wide range of providers(whether public or private) including :
- hospitals, home care providers, homeopaths .
- rest homes,optometists,midwives.
- doctors,counsellors , nurses
In making complaint,it is important that consumers act in good faith, and are truthful, and share all information they know to be relevant.
The Commissioner's jurisdiction is restricted to the quality of care; it does not cover issues of funding or entitlement to a service.
Complaints about privacy of information or ACC should be made to the Privacy Commissioner(0800 803 909)or ACC(0800 650 222).
